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Car Finance Claim FAQs

How can we help you claim car finance compensation?

If you took out a PCP or HP car finance agreement and were not given clear information about commission arrangements or the overall cost of the finance, you may be eligible for compensation under the FCA’s motor finance redress scheme. Eligibility will depend on the circumstances of your agreement and whether you were treated unfairly under the FCA’s criteria. The scheme applies to certain motor finance agreements entered into between 2007 and 2024.

At Reclaim Car Finance, our team make it simple to check your potential eligibility and assess whether your finance agreement may give rise to a claim.

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PCP CAR FINANCE CLAIM

Car Finance Claim

HP CAR FINANCE CLAIM

Let us take the hassle out of making your claim.

PCP (Personal Contract Purchase) and HP (Hire Purchase) claims can often be time-consuming for consumers, and our goal is to make the process as smooth and efficient as possible for you throughout your experience with us.

That’s why we’ve included some commonly asked questions which our team receive daily. These should cover the majority of your questions, but if you have any queries at all, you’re welcome to contact our team on 0161 521 0007, who will gladly cover any gaps in your knowledge.

We often find the quickest way for our client’s to gain an understanding is to submit their information, and undergo a quick call with your assigned claim consultant, who can clear up any confusion.

Car Finance Claim Check

Find My Agreement(s)
What are PCP and HP?

Personal Contract Purchase (PCP) and Hire Purchase (HP) are car finance options where you make a deposit and monthly payments typically over 2 to 4 years. The loan amount reflects the expected depreciation of the vehicle over the duration of the agreement.

Who is eligible to make a claim?

You may claim if your lender didn’t disclose commission details or if you faced higher interest rates due to undisclosed commissions. If you have entered into a PCP or HP agreement between 2017 & 2024, you may be eligible to make a claim.

What timeframes affect your claim?

The FCA has paused the investigation of motor finance complaints (from the usual 8-week deadline) whilst they examine the issue of car finance sales that involved commission. This is currently until 4th December 2025 however, the FCA is now consulting on extending this until 31 July 2026. One of our partners can still submit a complaint on your behalf but may not receive a response until after this.

The FCA has introduced a free to use motor finance redress scheme and they estimate that a consumer may receive on average £829 per agreement. Redress depends on individual circumstances and eligibility.

Can I still claim if my PCP/HP Agreement has concluded?

Yes, you can still make a claim even if your agreement has already ended.

Which lenders are eligible for claims?

Claims can be made against any lender, or car finance provider that issued your PCP contract. Well-known entities include BlackHorse Finance, MotoNovo, Santander Consumer UK PLC, BMW Financial Services, Volkswagen Financial Services, Mercedes Financial Services, RCI Financial Services Limited, FCE Bank (Ford), FCA Automotive, and Vauxhall Finance.

What are the costs involved?

You can view our partners Terms and Conditions here.

How much compensation can I expect?

You could be owed on average £829 per agreement, based on what the FCA estimates a consumer may receive under their redress scheme.

Can I claim for multiple PCP / HP contracts?

Yes, we can check all of your PCP & HP contracts taken between 2007 & 2021, as long as we are able to retrieve the agreements from your lenders

Can I cancel my claim?

You can view our partners Terms and Conditions here.

How Will You Receive Your Payment?

Where you are due compensation, the lender will usually make this payment directly to you by bank transfer.